Exclusive to Paybotx merchant services customers

WELCOME TO THE NEW STANDARD IN AUTO REPAIR

Full tire-dealer operations, robust counter POS, invoicing, inventory, shop management, CRM, fleet billing, accessory and installation workflows, performance modifications, and manufacturer repair intelligence in one Paybotx platform for single and multi-location operators.

View the live workspace See full capability map

Built by OpenSoft Technologies Offered through PayBOTX Partners Exclusive to Paybotx customers

Tire and automotive shopsRetail tire, commercial tire, service centers, fleets, wheels, brakes, and mechanical work.

Accessory and performance shopsLift kits, wheels, tires, electronics, lighting, audio, security, fabrication, and upgrades.

Enterprise class supportOperational evaluation, installation, training, data migration, and 24-hour support.

Live demo workspace

OUR COMMAND CENTER is one screen for the counter, the shop, the customer, the vehicle, the parts, and the money.

The interface below shows how the platform presents tire, automotive, accessory, and performance shops with one operating record for counter POS, invoicing, scheduling, inventory, approvals, CRM, fleet maintenance, manufacturer data, billing, and payments.

Embedded repair intelligence

VIN-first repair data inside the repair order.

The flagship differentiator: a full VIN decoder with manufacturer manuals, service information, OEM-style repair procedures, labor times, maintenance schedules, fluid data, tire fitment, manufacturer parts pricing, and appropriate repair cost guidance in the exact place advisors build the repair order.

VIN Decode 2HGFC2F83NH548217

Vehicle2022 Honda Civic EX

Engine2.0L L4

Tires215/50R17 91H

Oil0W-20 · 4.4 qt

WarrantyPowertrain active

Campaigns1 open recall

Front lower control arm, replace1.8 hrs$378.00

Four-wheel alignment1.2 hrs$168.00

Cabin air filter, replace0.3 hrs$42.00

Manufacturer manual match selected for ROManual URLOpen

Complete repair workflow

Repair data, labor, parts, pricing, and procedures are surfaced from within the RO so advisors do not leave the sale.

Manufacturer manuals built in

Uses the OpenSoft Gateway for VIN or partial VIN plus model year, Year / Make / Model lookup, and selected manual URL output.

Every vehicle since 1960

Built to support broad year/make/model coverage, VIN decode where available, service codes, fitment, and maintenance logic.

Operating model

The work order becomes the operational center of the organization.

Every customer interaction starts with structured digital intake, whether the customer enters information through a kiosk or works with a sales consultant. Customer, vehicle, vessel, VIN, photos, requested services, communication preferences, estimates, deposits, warranties, serialized equipment, technician notes, quality assurance documentation, and history all stay in one digital record.

Single source of truth

No handwritten paperwork, duplicate records, or disconnected systems

Counter staff, service advisors, installers, technicians, warehouse teams, managers, and accounting work from the same current information instead of rebuilding the story in separate systems.

Intelligent inventory

Inventory becomes project-driven

Required products are reserved for the customer project, serialized electronics stay permanently tied to the customer, and non-serialized components can be grouped into complete installation kits.

Installation readiness

Jobs start when parts are verified and staged

Each project can receive a dedicated parts bin before scheduling, so technicians do not begin a tire, brake, lift, electronics, or accessory installation only to discover missing components.

Master calendar

Scheduling becomes centralized

Management sees shop capacity, bays, technician availability, customer appointments, installation work, fleet maintenance, and project status from one master calendar.

Technician calendars

Individual schedules stay synchronized

Technician production calendars update when management reschedules a project, extends an installation, changes assignments, or adjusts shop priorities.

Automatic communication

Customers and staff see changes immediately

Sales personnel see revised availability in real time, while customers receive updated confirmations, reminders, pickup notices, and schedule changes through email and SMS.

Full platform stack

Enterprise operations for tire, auto service, accessory, performance, and installation shops.

PayBOTX brings deep understanding and experience in automotive operations, service writing, accessory and installation workflows, performance modification tracking, fleet maintenance, call management, recurring upgrades, compliance tracking, billing, and payment workflows that support the entire operation.

Tire enterprise operations

Everything a serious Automotive operation expects

Point of sale, tire inventory, multi-location stock, wholesale and commercial workflows, retread and casing-aware operations where needed, purchasing, pricing, margins, quotes, sales orders, delivery, accounting visibility, customer history, fleet accounts, and management reporting.

Repair shop workflows

Everything inside the service and installation lane

Repair orders, estimates, digital inspections, labor guides, parts and fluids, maintenance schedules, technician assignment, recommendations, approvals, invoices, service history, customer communication, and shop performance controls.

Accessory and performance workflows

Built for lift kits, wheels, electronics, and upgrades

Supports lift kits, wheels and tires, brakes, lighting, audio, security, electronics, fabrication, performance modifications, serialized components, warranty notes, installation photos, and staged project parts.

Manufacturer manual gateway

Every model through OpenSoft Gateway

VIN and partial VIN lookup, NHTSA VIN decode, Year / Make / Model selection, manufacturer manual index, selected manual URL, model listing URL, JSON output, and future database-backed manual records tied directly to the repair order.

Work-order operating model

Operational control from intake to pickup

Structured intake, customer and vehicle records, photos, deposits, warranties, serialized equipment, technician notes, quality assurance, staging, customer communication, and history stay inside one operational record tied to the repair order, invoice, POS ticket, and customer account.

Enterprise infrastructure

Built for uptime and scale

Oracle Cloud-ready deployment, redundant application servers, high-availability databases, encrypted communications, automated backups, disaster recovery, monitoring, PCI-aware payment workflows, and 24-hour production support.

AI phone system

Interactive call routing without the junk calls

An AI receptionist greets callers, knows staff names and departments, routes customers to the right person, blocks garbage calls, answers common questions, and can trigger text or email follow-up from the conversation.

Capability map

Every core feature for tire, auto service, accessory, performance, fleet, POS, CRM, inventory, compliance, and payments.

Repair order lifecycle

Intake, inspection, estimate, approval, work order, parts, labor, invoice, payment, pickup, follow-up.

Tire inventory

Size, brand, model, quantity, cost, price, location, availability, aging, sales velocity, and reorder need.

Technician workflow

Assignments, inspections, bay load, flagged hours, labor tracking, productivity, and accountability.

Customer CRM

Text, email, reminders, maintenance due, warranty notices, campaigns, pickup/drop-off, reviews, and win-back.

Fleet and accounts

Fleet billing, account hierarchies, PO controls, receivables, statements, payment history, and batch invoicing.

Multi-location reporting

Location controls, consolidated dashboards, profitability, tire performance, tech output, and inventory movement.

Estimates and approvals

Good/better/best options, digital inspections, customer signatures, approvals by text, deposits, and conversions.

Supplier and parts controls

Supplier references, ordering notes, cost tracking, manufacturer pricing, margins, and catalog-aware RO lines.

Commercial tire depth

National accounts, fleet pricing, delivery, purchase orders, wholesale, retread/casing notes, and location-level stock controls.

Manufacturer manual lookup

VIN, partial VIN, year/make/model, selected manual URL, manual listing URL, and RO-attached manual record through the OpenSoft Gateway.

Service data and quoting

Labor operations, parts, fluids, maintenance intervals, procedures, recommendations, and service advisor quoting.

Back-office controls

Receivables, statements, sales tax, payment status, profitability, user roles, audit trail, and management dashboards.

Robust counter POS

Counter sales, tire sales, returns, refunds, deposits, service fees, cash drawer workflows, and payment terminal support.

Invoicing systems

Estimate-to-invoice conversion, RO invoicing, counter invoices, fleet statements, deposits, balances, and receivables.

Accessory and performance

Lift kits, wheels, brakes, audio, lighting, electronics, security, fabrication, performance upgrades, and serialized parts.

Readiness and QA

Reserved inventory, job staging, technician notes, photos, inspection checkpoints, completion review, and rework reduction.

Installation projects

Project intake, deposits, parts bins, technician calendars, install notes, quality checks, warranties, and customer pickup notices.

Training and support

Role-based guides, implementation playbooks, onboarding curriculum, videos, knowledge base records, and 24-hour support.

Fleet maintenance

Fleet schedules, recurring services, account rules, vehicle history, maintenance reminders, approvals, billing, and reporting.

AI phone and call routing

Interactive greeting, staff-name recognition, department routing, spam-call filtering, appointment requests, estimate follow-ups, and advisor task queues.

Upgrades and compliance

Regular upgrade campaigns, warranty tracking, required inspections, compliance records, serialized equipment, and audit history.

Billing and payments

Deposits, balances, invoices, statements, card-present, card-not-present, text-to-pay, receivables, and reconciliation.

Robust POS included

A serious point of sale for the counter, the phone, the service desk, and every location.

The platform includes a full POS for counter sales, tire sales, wheels, lift kits, electronics, parts, accessories, deposits, invoices, refunds, returns, customer-paid service fees where allowed, card-present and card-not-present payments, remote payment links, and reconciliation. POS activity stays connected to inventory, the repair order, the invoice, customer and vehicle history, fleet accounts, and Paybotx merchant services reporting.

Counter POS Invoice #PX-77041

Michelin Defender LTX 275/65R18$1,284.00

Road hazard warranty$149.00

Mount / balance package$160.00

Shop supplies + disposal$46.50

Deposit applied from RO #18472-$300.00

Balance due $1,339.50

Counter salesTires, wheels, lift kits, parts, electronics, accessories, services, warranties, deposits, returns, and refunds.

RO-connected checkoutPayments, balances, deposits, and invoices attach directly to the work order.

Inventory-aware saleQuantity, location, serial number, kit status, reserved stock, and reorder logic update immediately.

Merchant services reportingCard-present, card-not-present, text-to-pay, fees, reconciliation, volume, and profitability reporting.

TextLink CRM and customer engagement

Keep bays full before, during, and after the sale.

The integrated TextLink CRM enables targeted email and SMS campaigns tied to complete customer, vehicle, installation, purchase, warranty, and service histories. Campaigns can be segmented by ownership, installed equipment, previous purchasing behavior, maintenance needs, and compatible upgrade opportunities.

Maintenance due

“Your Civic is due for 60k service. Reply 1 for morning drop-off or 2 for afternoon.”

SMS + email · 1,284 scheduled

Repair approval

“Tap to review tires, brakes, lift kit labor, and accessory options with warranty notes and photos.”

Digital estimate · 73% approved

Pickup ready

“Your F-150 is complete. Balance is $3,842.17. Pay now or at the counter.”

Paybotx text-to-pay

Warranty reminder

“Your road hazard coverage is active. Schedule a rotation before August 10.”

Retention campaign

Appointment reminders

“Your installation appointment is confirmed for Tuesday at 9:00 AM. Reply C to confirm.”

No-show reduction

Completion notifications

“Your lift kit, alignment, and wheel package are complete. Pickup is available after 4:30 PM.”

Customer updates

Seasonal promotions

“Winter tire packages are available for your vehicle. Tap to see compatible options.”

Vehicle-specific marketing

Manufacturer campaigns

“A compatible lighting upgrade is available for equipment already installed on your vehicle.”

Approved vendor-funded offers

Satisfaction surveys

“How did we do on your brake and tire service? Tap to rate your visit.”

Review and retention workflow

Follow-up campaigns

“Your accessory warranty check is due. Schedule a quick inspection this week.”

Segmented customer history

AI phone system

“Good morning. You’ve reached the shop. Who would you like to talk to?”

The AI phone system can greet callers naturally, recognize employee names, find the right person or department, answer common questions, provide hours, explain directions, and reduce low-value spam calls before they interrupt the counter.

Blocks junk calls Routes by name or need Shares sales info on hold Queues email or mailed info Texts directions by phone number Creates CRM follow-up tasks

Merchant services contract advantage

The software is part of the Paybotx value proposition.

Card-present, card-not-present, remote invoice payment, deposits, balances, customer-paid service fees where allowed, payment status, POS activity, receivables, and profitability reporting are tied directly to repair orders and invoices.

1Estimate approved

2Deposit collected

3Work completed

4Text-to-pay sent

5Reconciled to RO

Enterprise-ready from day one

For multi-location tire, service, accessory, and performance shops that need infrastructure and 24-hour support.

Competes up-market

Positioned as a complete tire, repair, accessory, performance, POS, invoicing, inventory, scheduling, CRM, and manufacturer technical-information platform.

Vertical first

Tire, Auto & Accessory CRM is the first flagship vertical application in the Paybotx/OpenSoft portfolio.

Configurable deployments

Single store, regional group, enterprise operator, fleet-heavy service center, accessory shop, performance shop, or large multi-location rollout program.

Demo request

The platform is offered by the PayBOTX Custom Solutions Group, exclusively to PayBOTX customers.

Production deployment marks the beginning of the relationship. Paybotx continues refining workflows, introducing enhancements, supporting users, and responding to operational requirements, with 24/7/365 support and a guaranteed 30-minute initial response for production-impacting issues.